FAQ

1. Where is my order?

Orders are dispatched within 5-6 business days after receiving the order confirmation for non-customised apparels. We send an email as soon as the order is dispatched from our end. You can track your order through the link provided on the email. The customized apparels however, are dispatched within 25 working days after the order is confirmed.

We use the most reliable courier and dispatch services. Our orders are usually delivered before or within the stipulated delivery dates. In case there is any delay, we send you an email for that too.

2. How and when would I receive my return order?

Please allow up to 20 business days for your return parcel to reach Tehzeeb. We send you a confirmation mail as soon as we receive your product. We try to send your new return parcel as soon as possible and send you intimation mail when the order is dispatched.

Please feel free to contact us at the given number if you do not receive any communication from us in the stipulated time frame (20 business days). Please mention your order number in subject line of mail.

3. How do I return an item?

We take every step to ensure our customers have a great shopping experience. But if you are not happy with your purchase refer to our return policy.

4. Can I replace/amend my order?

Once the order has been placed it cannot be amended or replaced. Please wait for the delivery of the product and then follow our return policy if you are not satisfied with your item.

5. I got an order cancellation mail. Why has Tehzeeb cancelled my order?

Please accept our sincere apologies for your order cancellation. This is a rare occurrence at Tehzeeb and usually means the product is out of stock due to heavy demand. We would contact you within 48 hours to confirm the order cancellation.

If we create something like a user account facility then the following points may be taken into account.

6. Do I have to register at Tehzeeb to shop online?

No. You can buy a product without registering on the site

7. Why do I create an account with Tehzeeb?

To have a seamless shopping experience, create an account with Tehzeeb. Creating an account saves time as you don’t have to fill your address and other details each time you are shopping. You also get offers and special discounts on purchases.

8. How can I change the details on my account?

You can edit your account details by logging in to your account. Click on the edit option after logging in and edit your personal details.